Any company requires feedback, both positive and negative, for it to improve its service for its customers. The Runners Shop, Randwick welcomes your feedback and looks forward to being able to improve its service for you.

In the meantime, read through a few of our recent unsolicited emails:

"Hi Joe & Angela, Just a quick email from a grateful customer in Singapore. The Asics Gel Touch Pros arrived at my door 5 days after they were sent. They fit like a dream which is unusual because my feet are only twice as long as they are broad ('spatulas'). The shoes were competitively priced, the service was excellent & the product was dully delivered. Everyone down at touch last night was asking where I got them from so I quite happily gave them your details. Thankyou, I will definately be ordering from you again. Yours sincerely,"
Louise - Thursday, March 13, 2008 11:24 AM

"Hi Joe, the shoes are a perfect fit and I'm really looking forward to using them. I'll certainly recommend you to my friends. Many thanks again for the service. Best regards,"
Stuart - Thursday, August 16, 2007 9:01 PM

"Hi, received above order today. Many thanks for speedy delivery (1 Week), much appreciated as can now bed them in a little in prep for a race in 2 weeks time. Thanks again."
Sue - Friday, August 03, 2007 8:27 AM

"Hope you're doing well these days, Mate. I received the Noosa's this past Saturday and they fit just fine ! It's funny, I had just mentioned to my boyfriend that they should be arriving any time. Thanks so much for making sure I got a pair. I hope they don't discontinue them any time soon. I did an Olympic distance triathlon this past Sunday in Memphis, Tennessee and saw a guy there with a pair on and guess what, he had an Australian accent ! I wore the shoes to the gym this morning to work out and had a couple of inquiries about them and where they came from. I don't think I'll be "running" into anyone locally who has a pair like them, do you? Take care and may you be healthy and injury-free in training. In health & fitness,"
Rhonda (Knoxville, Tennessee, USA) - Wednesday, May 23, 2007 6:15 AM

"Hi Joe, Got them yesterday! Great service - I will be singing your praises here in the UK! Thanks Glenn."
Glen (London, UK) - Thursday, April 26, 2007 8:25 PM

"That's excellent news ! Thank you so much for going to all this bother, but these are the most comfortable boots I have ever worn. I will be telling all my friends and family about your website - the customer service is first class. It's easy to find a sports retailer online, but no-one comes close to providing a service like yours. You get exactly what the customer wants, not just what you have in stock - and that makes the world of difference. Maybe that's why I'm ordering from the other side of the planet - and I'll continue to do so. Wishing you all the success in the future, a very Merry Christmas and a Happy New Year."
Graeme (Glasgow, Scotland.) - Thursday, December 14, 2006 7:17 PM

"Hi, I have received the Asics boots and they are perfect. Thank you so much for all your help and prompt assistance it is much appreciated and I will definitely be purchasing from you in the future. Kind regards."
Rorie (South Africa) - Tuesday, December 12, 2006 8:31 PM

"Hi Joe, I just received the shoes (ascis ds light). I hardly can't wait to play soccer this sunday with my new shoes. I hope i will score a lot of goals with these shoes. The shoes fits perfectly. Thank you for the quick delivery. We didn't expect the shoes were delivered so fast. Many many thanks."
Franky (Holland, Europe) - Friday, November 24, 2006 6:32 AM

"Hi there, registered mail is fine! thanks for your patience. Can I expect the shoes early next week? Bless you, PS - I'm loving your service! "
Jacqui - Thursday, November 09, 2006 10:10 AM

"Thanks Joe, Ive been told the shoes have arrived, cant wait to wear them. I am off to Bangkok for Netball this weekend so will give them a good work out then. Thanks for being so helpful, you were great."
Kristy - Monday, November 06, 2006 6:48 PM

"Hi Joe, I sent them end of last week, but we are quite isolated out here - so I wont get worried just yet! I'll check my shoes at home and confirm a size. Thanks again for the individual attention! "
Jacque - Thursday, November 02, 2006 4:37 PM

"Hi Joe, Received and worn last Wednesday. They are great and I think you may be getting a few more orders from the girls. Kind regards, "
Rochelle - Tuesday, October 31, 2006 1:32 PM

"PS, all of the shoes you sent over a couple of months ago fit and are going well, thanks for your help."
Caroline - Tuesday, October 17, 2006 1:56 AM

"Hi Joe Just to let you know- the shoes arrived yesterday ( Fri ) . Until next time - I'm know there will be - Thanks Regards "
Ross - Saturday, October 14, 2006 1:12 PM

"Hi Joe, Just to confirm I got my Touch trainers today and they are perfect. Many thanks for your help."
Linsey (Scotland) - Thursday, August 10, 2006 3:40 AM

"Hi Joe and Angela, I received my mizuno's this afternoon and love them. Thank you for making the order and delivery process so pain free. I'll definitely be spreading the good word on the runners shop! Regards,"
Elecia - Tuesday, July 25, 2006 1:57 PM

"Received goods today - thanks for your efficient service."
Ollie (in Guernsey) - Wednesday, July 19, 2006 8:20 AM

"Joe, Just a quick e-mail to say thanks for your patience and helping me out with the right shoes.  Your professional understanding of your shoes, and my unique foot, is greatly appreciated.  It's refreshing to find someone as understanding as you and someone that know's their products.  I was tired of walking into 'Sports shoe' shops, having my foot measured by some 'shoe expert' and told that a 2E shoe would best suit my foot when it was obvious that was not the case, especially in some cases when my foot was wider than the shoe my foot was supposed to fit into.

In the future I will not be wasting my time at such shoe shops, instead I will be making a quick and painless phone call to you and getting the rights shoes the first time.

Thanks again Joe,"
Mick - Friday, July 14, 2006 7:22 PM

"Hi Joe, Just to let you know I received the shoes today! Excellent service. Thanks again so much for your help. Cheers,"
Serena - Wednesday, July 12, 2006 11:32 AM

"Joe: The shoes arrived yesterday. They fit perfectly. Thanks again for your assistance. "
Timothy - Wednesday, July 12, 2006 4:16 AM

"Hi Joe, Thanks for being so patient with me with regards to my sons footy boots. The Asics fit him perfectly and he has slowly broken them in and says they're a great boot. Once again, thanks for everything, it was a pleasure doing business with you and I won't hesitate to recommend you to anyone who may be needing footwear etc."
Sue - Monday, June 05, 2006 10:42 PM

"Joe and Angela, Thank you so much for sending the shoes. I have been looking for these forever, literally. I've tried ordering Asics Football Boots from Japan, Italy, the UK, everywhere. It was amazing that i ran into your site! I actually wanted to see if you could possilby special order other Asics that you don't stock. I"m not sure what is available to you, but there is a pair of DS Light's that i want. I know you stock the white and blue ones, but i'm looking for the newest colorway. Here is a link to a picture of them, and if you could just emial me back and let me know either way, that'd be great. Thanks so much again, and it's been a pleasure doing business with you!"
Ryan - Saturday, June 3, 2006 12:57 PM

"Hello ! I've just received the shoes today. They are just perfect, ideal size. I'm really glad and highly satisfied. Thank you for your serious work and reliability. Now you got a fan in France ! Regards,"
Nicolas Herv? du Penhoat - Tuesday, May 30, 2006 6:31 PM

"Joe, got them today - amazing, so quick. if i ever need a new pair of sport shoes i'll know who to buy from. very very happy. very nice business!!!! cheers."
Nathan - Tuesday, April 11, 2006 10:34 PM

"Joe and Angela ... You guys are life savers as the Gel cleats are not available here in the US. My ankles and knees thank you. If you ever make it to St Louis MO USA feel free to drop me a line. If you come between May and August you can check out the St Louis Blues Footy club. We have 4 guys who made the USA Revos team and traveled to Australia to compete last year. Have a great day. "
Paul - Friday, March 17, 2006 1:00 AM

"Joe: Thanks for all your help. It was nice to meet you in person. I hope your internet business continues to grow. Best regards,"
Chuck - Friday, February 03, 2006 7:41 AM

"Joe and Ang:  I got the shorts today (they probably had to go to the USA address and then shipped out to me in Indonesia).  They are exactly what I wanted!!!!  Thanks a bunch and I'll look you up when I'm in Sydney on my next trip.  Best regards."
Chuck - Friday, September 16, 2005 1:11 PM

"Joe and Angela, thanks for that. As always your service is impeccable. Thanks again and we look forward to doing business with you in the future."
Stuart and Renee - Thursday, August 04, 2005 8:11 AM

"Many thanks, we have only just discovered you and will use again !!!"
Keryn - Tuesday, August 02, 2005 1:55 PM

"Thank-you very much, they arrived yesterday. One delighted boy, thanks for your time, patience,and professionalism much appreciated, a breath of fresh air."
Don - Friday, July 29, 2005 5:33 PM

"Just conveying my thanks for the prompt delivery of my purchased CamelBak hydration system. I ordered via the net on the Wednesday and the item was delivered to my doorstep lunchtime the following day. I have already put it to use. Again, thanks for your prompt and reliable service, now my wife is interested in purchasing one also. Regards."
Dale - Thursday, July 07, 2005 7:39 PM

"Thanks for getting back to me so quickly ... I received the shoes today, thank you and I look forward to future transactions. Regards."
James (California, USA) - Thursday, April 07, 2005 8:49 AM

"Hey Angela and Joe, just a quick note to say thanks for the shoes. they got here in speedy style last Thursday. Already had a couple of runs in them and loving being back out on the training trail! Cheers guys and hope all is well in Randwick and I hope the marathon training is going well Joe. Bye for now. Stu."
Stuart - Monday, March 21, 2005 12:39 PM

"Just like to thank you for the prompt and great service. I've been trying to get hold of these shoes for the past 3 months. I even tried ... themselves but found myself talking to a brick wall. Thanks again for the great help. You guys are the best."
Mitchell - Wednesday, February 09, 2005 2:52 PM

"Joe, Thank you very much the quick delivery of my shoes, you have won my business for ever ... Previously I used to order from Melbourne; but they have "done me wrong", so I was looking for another supplier for my running shoes at a reasonable price; I have found them: YOU, reasonably priced, efficient and prompt. Thanks a million, I am coming back ... Keep up the great prices (or should that be keep them down?!)"
Tom - Wednesday, January 26, 2005 8:30 PM

"Hi Joe, last Saturday I took my girlfriend to your shop to buy some shoes as she intends to begin running and I suggested that rather buy men s shoes (she is a large size women s) lets call the runners shop where I have received excellent service for 12 years and let them fit you properly with a shoe that will get you started. The sales experience was excellent you listened and came out with three alternatives and we left the shop very happy with the sales/customer service approach the Runners Shop is recognised for. Thank you and now the hardest part of any training is for her to put the shoes on! Cheers,"
Tony - Monday, January 24, 2005 12:43 PM

"That's GREAT thanks. Be good to have the proper shoes - it's very hit and miss buying any sort of turf shoe here. thanks for the super service. Regards,"
Gillian - Thursday, January 20, 2005 2:15 AM

"I so appreciate the fact that you sent the shoes so quickly. My son was able to compete in Launceston yesterday and absolutely loved the shoes. Thanks again - We’ll be back!"
Scott - Sunday, December 05, 2004 1:59 PM

"do you have a tracking number or something? you all are very responsive. its so rare to see such a level of customer service these days. i wish that you were a company that i would need the services of more often. alas it is rare that i need a pair of shoes that were only released in australia. but i will keep watch and keep you in mind."
Kenzan - Saturday, November 06, 2004 1:12 PM

"Hello Joe and Angela, Just as I hassle you with questions about shoes they arrive here! Got them yesterday, thanks very much, really happy with them. Again service second to none. Domo Arigatou Gozaimous -a little Japanese ('cause a little is all I know!) to spice up your day. It means "Thank you very much." Cheers guys, now I have no excuse not to go under 97mins in half marathon!"
Stuart - Thursday, November 04, 2004 5:59 PM

"Hello, I just wanted to say thank you for the shoes. They are the perfect fit - but how confusing are the sizes?! The US is different to the US on my other Asics but the cm's is the same... very strange. Anyway, you did a great job at sorting out what it was I actually needed and I love them! I'll be recommending all the girls over here to get in touch with you."
Caroline - Friday, September 10, 2004 9:23 PM

"Angela, Thank you guys so much for all your assistance, I really appreciate it. I will definitely be coming back again."
Linton - Friday, September 10, 2004 8:16 PM

"Hi Angela, thanks for following up. I received my shoes on Friday, no problems. Thanks very much for great service, I'll be buying all my runners through your shop from now on. Regards."
Daniel - Wednesday, August 11, 2004 10:56 AM

"Hello, I've received my shoes in London and I'm very pleased with them. Thank you for your assistance."
David - Friday, July 09, 2004 8:53 PM

"Joe, I purchased the Asics 4Es today and hit the pavement tonight. The shoes were perfect, great fit, no rubbing. Thanks again, much appreciated."
Justin - Friday, July 09, 2004 7:04 PM

"Hi Joe, Thank you for providing such an excellent service. Until I heard about your website, we here in South Africa had no way of getting hold of proper touch boots other than by visiting Australia directly. I managed to purchase a pair of Lethal Touch lytes last year (from an Australian that came over to SA) and they're awesome, but I literally wear them every time I play touch (4-5 times a week) so they're looking a little long in the tooth! I can't wait for my new pair. Many thanks."
Nick - Tuesday, March 16, 2004 6:20 PM

"Hi Angela, Received my shoes today. Thanks very much, and thanks also for the discount vouchers - we will take advantage of them in the near future! cheers Matt"
Matt - Tuesday, March 02, 2004 5:33 PM

"Thanks heaps Angela, for the email and the phone call. I've just been through a very trying experience with one of your competitors trying to get hold of a pair of these shoes, and some good service is a great relief! Cheers, Matt"
Matt - Wednesday, February 25, 2004 2:00 PM

"Received my new Asics DS Trainers, and X-Socks 'Run Speed One' & 'Sky Run R', from the "Runners Shop" Clovelly Rd. Randwick; not only prompt delivery, but they enclosed a card for 20% discounts on future purchases.....way to do business! Ran a 8km tempo run today, new socks & trainers of course, and, straight off, no wearing in, a really comfortable shoe (which I've used before), and, what seems to be for me, a great sock. Will shop there in the future, as in the past."
Luckylegs - Friday, October 17, 2003 5:52 PM (as posted on www.coolrunning.com.au)

"Joe & Angela, the shoes arrived today and they are begging for an outing. Thanks for the cool cap too! Cheers."
Phil - Friday, August 08, 2003 11:52 AM

"Hi Joe, thanks for your terrific service. My husbands and my DS trainers arrived yesterday. Will spread the good news around the Warringah Tri club and others we run with. See you for the next pairs."
Marian - Friday, August 08, 2003 9:13 AM

"Hi, Just thought I would let you know the shoes arrived today ... I'm just about to go to the gym and try them out ... very excited! Thanks a lot. PS saw your advertisement in the Nine to Five magazine and logged onto your website from that!"
Shelley - Wednesday, August 06, 2003 2:23 PM

"I have been shopping with you since the early '80s and have always come back because of your service ... it's great to see that has now extended itself to your Online Store ... I'll be telling all my friends! Well done!"
Brendan - Thursday, July 17, 2003 1:53 PM